In the home, not in an office
Care happens in a specific house with specific stairs, a specific bathroom and a specific kettle. You cannot plan it properly from a desk, which is why we come to you.
Start here
Book a free care assessment
A conversation in your own home about what would actually help. No fee, nothing to sign and no obligation afterwards.
Request your assessment
Fill this in and we will call you to arrange a time that suits.
Already know when suits?
You can pick a date and time yourself instead, seven days a week between 9am and 7:30pm. We will confirm it with you before it is arranged.
What to expect
What actually happens
The person first
We talk to the person receiving care, not just about them. What they want help with, what they would rather keep doing themselves, and what would make them feel intruded upon.
The practical detail
Medication, mobility, mealtimes, how we get in, who else is involved, what a good day looks like and what a bad one looks like. The unglamorous specifics are what make care work.
An honest recommendation
Which visits, how long, at roughly what times — and what that costs at our published rates. Including, sometimes, the recommendation that you do not need us yet.
Rather just phone?
Call 07720 829727 and we will arrange it there and then. Plenty of people find a two-minute call easier than a form, and that is completely fine.
No catch
What free actually means here
Four things you are not paying for, and will not be invoiced for later.
Some agencies use the word “free” for an assessment and then charge a setup fee, an admin fee or a care-plan fee once you commit. We do not. The assessment costs nothing, the setup fee is £0, and your first 30-minute care call is free as well.
After that you pay the published rate for each visit and nothing else — no mileage, no travel surcharge, no premium for asking about a specialist service.
Optional
Useful to have to hand
None of this is required. If it is easy to find, it makes the conversation quicker — if not, we will work it out together on the day.
- A list of current medication.
- Names of professionals already involved — GP, district nurse, social worker.
- A rough sense of the daily routine, and the times that matter.
- Anything already tried that did or did not work.
- Details of any power of attorney or capacity considerations.
- The questions you actually want answered.
Registered with the Care Quality CommissionNot yet inspected — no rating has been published for this service.Regulated activity: Personal care · Location ID 1-27095662090View our CQC profile Reviews
What families say
Google5.0 / 5from 5 reviewsView our Google reviews(opens in a new tab)Trustpilot4.0 / 5from 3 reviewsRead our reviews on Trustpilot(opens in a new tab)Facebook100%recommend Luxuricarefrom 5 reviewsSee our recommendations on Facebook(opens in a new tab)
David HorneBurton upon Trent
“Lyndsey formed a lovely relationship with my Dad and was kind and supportive with my Mum despite Mums mood swings and increasing aggressive behaviour. She was always reassuring and kept me well informed, appreciating my difficulties following surgery and not living locally. Her professional manner helped me make difficult decisions when it became apparent my parents needs couldn’t be met in their home.
JoannaBurton upon Trent
“I cant thank my dads amazing carers enough for all they do for him and my mum & the massive help they are to me. Today they have taken my dad on his birthday trip to Twycross zoo. he’s been so excited and is having the best time with them these ladies didn’t have to do this they wanted to because they care.”
IanBurton upon Trent
“The gentleman pictured is my uncle. It’s been a rough 12 months, diagnosed with Parkinson’s and lost his wife of 52 years in January. Lyndsey was introduced to myself and my uncle around 10 months ago and it’s difficult to put into words how positive her impact has been. It isn’t just ‘care’ but ‘caring’.
Questions about the assessment
Is the assessment really free?
Yes. There is no charge for the visit, no charge for writing the care plan, and no setup fee if you decide to go ahead. If you decide not to, you owe us nothing and we will not chase you.
How long does it take?
Usually around an hour, though we will take longer if there is more to talk about. We would rather spend the extra twenty minutes than write a care plan based on half the picture.
Who comes to the assessment?
Someone from Luxuricare who is qualified to assess care needs and write the plan. In a company of our size that is often the founder and registered manager herself.
Does the person receiving care have to be there?
Yes, wherever they are able to be. The assessment is about them, not about the family's view of them, and how they want to be helped matters as much as what help they need. Family are very welcome to join.
Do we have to decide on the day?
No, and we would rather you did not feel you had to. Nothing is signed at an assessment. Take the plan away, talk it over, and come back when you are ready.
What if you decide you cannot help?
We will tell you plainly, and we will try to point you towards someone who can. That happens when someone needs nursing input or a level of supervision that scheduled visiting calls cannot safely provide. It is a better outcome than us taking the work and letting you down later.
What should we have ready?
Nothing is essential. If it is to hand, a list of medication, the names of any professionals already involved (GP, district nurse, social worker) and a rough sense of the daily routine will make the conversation quicker. If not, we will work it out together.
It starts with one conversation
Send the form above, or call 07720 829727 and we will arrange a time that works for you.