LUXURICARE LTD · Company no. 15677723
This website is for people arranging care, which means a good proportion of our visitors are older, using a phone, reading in a hurry, or all three. Accessibility is not a compliance exercise for a site like this — it is the difference between someone getting help and giving up.
What we have done
- Text and background colours are checked against the WCAG 2.1 AA contrast requirement, including text over images and gradients.
- Every page has one main heading and a logical heading structure beneath it, so screen reader users can navigate by headings.
- All interactive controls are reachable and operable by keyboard, with a visible focus indicator.
- Buttons and links meet a minimum touch target size on mobile.
- Images that carry meaning have alternative text; decorative images are hidden from assistive technology.
- Form fields have permanent visible labels rather than placeholder-only labels, and errors are announced to assistive technology.
- Motion and animation are reduced automatically for anyone whose device requests reduced motion, and the enquiry prompt does not appear at all in that case.
- Page text resizes and reflows without loss of content when zoomed.
What we know is not perfect
We have tested this website ourselves, using automated checks and manual keyboard and screen reader testing. It has not been through a formal independent accessibility audit.
That means we cannot claim full WCAG 2.1 AA conformance with the confidence an audit would give. We are telling you that rather than asserting a level we have not had verified.
Content in other formats
If anything on this website is difficult for you to read or use, we will provide it another way — over the phone, in large print, or in writing. There is no charge and you do not need to explain why.
Call 01283 357801 or email Lyndsey.r@luxuricare.com and tell us what would help.
Telling us about a problem
If you find something on this website that does not work for you, please tell us. You can reach us by post at Suite 1.17 Repton House, Bretby Business Park, Burton on Trent, DE15 0YZ, by telephone on 01283 357801, or by email at Lyndsey.r@luxuricare.com.
Describing what happened and what you were trying to do is enough — you do not need to know the technical cause. We would rather hear about ten small things than none.
Enforcement
The Equality Act 2010 requires service providers to make reasonable adjustments for disabled people. If you contact us about an accessibility problem and are not satisfied with how we respond, you can contact the Equality Advisory and Support Service, which provides free advice on discrimination and human rights.
A note on this document
This policy has been written specifically for Luxuricare and this website rather than copied from a template, and it deliberately contains no invented registration numbers, retention schedules or review dates. It has not yet been reviewed by a solicitor on Luxuricare's behalf. If anything here is unclear or appears inaccurate, please tell us — contact details are on our contact page.