Privacy Policy

What this policy covers

This policy covers personal information you give us through this website — for example by submitting a care enquiry, a recruitment enquiry or a contact form.

It does not cover the care records we keep about people who use our services. Those are held separately in our care planning system and are governed by our care records policy, which we will give you when care begins.

What we collect, and why

• Care enquiries: your name, telephone number, email address, postcode, who the care is for, the type of support you are asking about, your preferred contact method and anything you write in the message field. We collect this so we can respond to your enquiry and arrange an assessment if you want one.
• Recruitment enquiries: your name, contact details, postcode, whether you drive, your level of care experience, your availability and the role you are interested in. We collect this to consider you for work with us.
• Technical information: your browser sends standard information such as an IP address and browser type when you request a page. This is ordinary web-server activity and is not used to build a profile of you.
• Analytics: if, and only if, you agree to analytics cookies, Google Analytics collects information about the pages you view on this site. It is used to improve the website and is not used to identify you personally. See our cookie policy.

Our lawful basis

For responding to an enquiry you have sent us, our lawful basis is legitimate interests — you have asked us to get in touch, and replying is the obvious purpose of the form.

Where you tick a consent box, we rely on your consent, and you may withdraw it at any time by contacting us.

Where you become a client, our processing moves to a contractual basis, and health-related information is processed under the additional conditions that apply to the provision of health and social care.

Special category information

An enquiry form may lead you to tell us something about a person's health — that is unavoidable when the subject is care. Please only include what you are comfortable putting in a web form. Anything sensitive is treated as special category data and handled accordingly.

If you are enquiring on behalf of someone else, please make sure they are content for you to share their information with us where they are able to say.

Who we share it with

We do not sell personal information and we do not share it for anyone else's marketing.

Enquiries submitted through this website are stored in the platform that hosts the site and its database, which acts as our processor. Care records, once care begins, are held in Birdie, our care planning system. Our policies and staff learning are managed through QCS and Lumis, which do not receive client enquiry data.

We may disclose information where the law requires it, or where there is a safeguarding concern that must be raised with the local authority, the police or the Care Quality Commission.

How long we keep it

Enquiries that do not lead to care are kept only for as long as we need them to deal with the enquiry and any follow-up, and are then deleted.

Recruitment enquiries are kept only for as long as they are relevant to recruitment.

Care records are subject to the longer retention periods that apply to health and social care records. If you would like to know precisely how long a particular record is held, please ask us and we will tell you.

Your rights

To exercise any of these, contact us. You can reach us by post at Suite 1.17 Repton House, Bretby Business Park, Burton on Trent, DE15 0YZ, by telephone on 01283 357801, or by email at Lyndsey.r@luxuricare.com.

You can also raise a concern with the Information Commissioner's Office at ico.org.uk. We would rather you came to us first so we have the chance to put it right, but you are not obliged to.

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that is inaccurate.
• Ask us to delete information, where there is no overriding reason for us to keep it.
• Ask us to restrict or object to how we are using it.
• Withdraw consent, where consent is what we relied on.
• Complain to the Information Commissioner's Office if you are unhappy with how we have handled your information.

Security

Access to enquiry data and care records is limited to the people who need it to do their job. Records are held in systems that require authentication, and this website is served over an encrypted connection.

No system is perfect. If a breach occurred that was likely to result in a risk to people's rights and freedoms, we would report it to the Information Commissioner's Office within the required timescale and tell the people affected where we were required to.

Registration with the ICO

LUXURICARE LTD is registered with the Information Commissioner's Office, the UK's independent data protection regulator, and we handle personal data in line with UK data protection law.

We are not currently displaying our registration reference or its expiry date on this website. The renewed registration details are being confirmed, and we would rather show nothing than publish a reference we have not verified. They will be added here once confirmed.

Changes to this policy

If we change this policy we will change it on this page. This document has not yet been reviewed by a solicitor on Luxuricare's behalf, and will be updated when it has been.