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Terms of Website Use

The terms on which this website is made available. These cover the website itself — not any care services we agree to provide.

LUXURICARE LTD · Company no. 15677723

This website is operated by LUXURICARE LTD, registered in England and Wales under company number 15677723, with its operational office at Suite 1.17 Repton House, Bretby Business Park, Burton on Trent, DE15 0YZ. By using this website you accept these terms.

These terms are about the website only

If Luxuricare provides care to you or to someone you care about, that arrangement is governed by a separate written care agreement and care plan, not by this page. Where the two differ in relation to care services, the care agreement is what counts.

Information on this website

We take real care over accuracy, particularly regarding prices, our regulatory status and what we do and do not provide. Information is given for general guidance, and is not professional medical, legal or financial advice.

Nothing on this website is a binding offer to provide care. Whether we can support a particular person depends on an assessment of their needs and on our capacity at the time, and we will always tell you honestly if the answer is no.

Prices

Published prices are our standard rates for the visit lengths shown. They are kept current, but rates can change. The rate that applies to you is the one confirmed in writing in your care agreement.

Live-In Care and Overnight Care are not published at a fixed price. They are quoted individually because the cost depends on the support required and, for overnight care, on the hours and whether it is a waking or a sleeping night.

Acceptable use

  • Do not use this website in any way that is unlawful or fraudulent.
  • Do not attempt to gain unauthorised access to this website, its server or any connected system.
  • Do not introduce malicious code, or attempt to disrupt the operation of the site.
  • Do not scrape, harvest or systematically extract content from this site for reuse.
  • Do not submit false information through our enquiry forms, or submit someone else's personal details without a proper reason to do so.

Intellectual property

The content, design, text, graphics and logos on this website belong to Luxuricare or are used with permission. You may print or download extracts for your own personal, non-commercial use — for example to share our prices with a family member. You may not republish or commercially exploit the content without our permission.

The Care Quality Commission logo and name are the property of the Care Quality Commission and are used here to identify our regulator.

Links to other websites

Where we link to another organisation's website — the Care Quality Commission, Companies House or the Information Commissioner's Office, for example — we do so because the information is useful and independently verifiable. We are not responsible for the content of those sites.

Availability

We do not guarantee that this website will always be available or free from errors. We may suspend, withdraw or change any part of it without notice.

Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to that, we exclude liability for loss arising from use of, or inability to use, this website, and for reliance on information on it in place of professional advice.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contacting us

You can reach us by post at Suite 1.17 Repton House, Bretby Business Park, Burton on Trent, DE15 0YZ, by telephone on 01283 357801, or by email at Lyndsey.r@luxuricare.com.

A note on this document

This policy has been written specifically for Luxuricare and this website rather than copied from a template, and it deliberately contains no invented registration numbers, retention schedules or review dates. It has not yet been reviewed by a solicitor on Luxuricare's behalf. If anything here is unclear or appears inaccurate, please tell us — contact details are on our contact page.

Questions about any of our policies? Call 01283 357801 or email Lyndsey.r@luxuricare.com.

Any questions?

We would far rather explain something than have you guess at it. Get in touch and ask.