Recruited for temperament
Practical care skills can be taught. Patience, discretion and the instinct to notice when something is not right are harder to train, so we recruit for those first.
Our people
Meet the team
The people behind Luxuricare — who they are, what they bring, and why they care about doing this properly.
The team
The people behind Luxuricare
Select anyone to open their profile. It expands here on the page, underneath their photograph — you will not lose your place.
Team member to follow
A slot is ready for the next person who joins
Team member to follow
A slot is ready for the next person who joins
Team member to follow
A slot is ready for the next person who joins
Team member to follow
A slot is ready for the next person who joins
Team member to follow
A slot is ready for the next person who joins
Team member to follow
A slot is ready for the next person who joins
We will not put a photograph or a biography here until the person it belongs to has agreed to appear.
Our team
The people behind the uniform.
Our team
The people behind the uniform.
Our standard
What has to be true of every carer
These are the standards every member of the team is held to — whoever is on the rota.
Supported to keep learning
Ongoing e-learning through Lumis, with policies and procedures structured through QCS so that what people are taught matches how we actually work.
Continuity of care
We aim to provide regular carers and organise clients into consistent rounds. We do not promise the identical carer at every visit, because no honest agency can. What we do is build familiar care teams and reduce unnecessary changes wherever operationally possible.
Behind the team
What supports them
A carer working from a clear, current care plan, with a manager who is reachable and training that is kept up to date, does a better job than a carer working from memory and goodwill. These are the systems that make that possible.
BirdieCare planning & digital records
Organised digital care planning, visit notes and continuity of information, so everyone supporting a person is working from the same picture.
QCSPolicies & compliance
Structured policies and procedures that support professional standards across everything we do.
LumisStaff e-learning
Ongoing e-learning and staff development, so our team keeps building on what they know.
Before the first visit
Our checks
- Every carer is DBS checked — An enhanced DBS check is completed before anyone visits a home.
- Carers are employed by Luxuricare — Our carers are employed staff, not self-employed contractors booked in to fill a gap.
- Uniform and ID badge — We provide uniform tops and photo ID badges, so you know who is at the door.
- Spot checks and supervisions — Carried out several times a year, in person, as part of how we manage quality.
- Family access to Birdie — Families can be given access to see which carer is attending, visit times and visit notes.
- Regular carers, consistent rounds — We aim to provide regular carers and organise clients into consistent rounds.
Want to join the team?
We are always interested in hearing from kind, capable people who want to do this work properly. See our careers page for current roles and how to apply.
Questions about our team
Will the same carer come each time?
We aim to provide regular carers and organise clients into consistent rounds. We do not promise it will be the identical person at every visit — people take leave and get ill, and any agency claiming otherwise is overpromising. Keeping rounds tight and local is how we make familiar faces realistic.
Can we meet the carer before care starts?
Wherever we can arrange it, yes. Introducing someone to the person they will be supporting before the first official visit makes that first visit far easier for everybody. It is also part of why we offer a free 30-minute care call.
What training do your carers receive?
Ongoing e-learning and development runs through Lumis, our staff learning platform, and our policies and procedures are structured through QCS. Training is not a one-off induction that is never revisited.
Are your carers DBS checked?
Yes. An enhanced DBS check is part of our recruitment process, along with identity checks and references, before anyone visits a person's home. This is a requirement of working in regulated care, not an optional extra.
Meet the team in person
A free care assessment is the simplest way to judge whether these are the people you want in your parent's home. Come and find out.