Step 1
You ask for a time
Pick any day of the week and a time between 10am and 7pm, and tell us a little about the person needing care. We email you a copy straight away.
Book online
Book your free home care assessment
Choose a date and time that suits you and we will come to you. The visit is free, nothing is signed, and there is no obligation afterwards.
Choose your appointment
Choose any day of the week, between 10am and 7pm. We ask for at least two full days' notice, and we will confirm the time with you by email before it is arranged.
How it works
Four steps, no surprises
Step 2
We confirm it
We check it against the diary and email you to confirm, or to offer the nearest time we can actually keep. You can accept a new time with one tap.
Step 3
We come to you
About an hour, in the home itself, with the person receiving care there wherever they are able to be. Family are welcome.
Step 4
You get a plan and a price
Which visits, how long, at roughly what times, and what that costs at our published rates. Nothing is signed on the day.
When we visit
Times and notice
Assessment visits are arranged seven days a week between 10am and 7pm, UK time (Europe/London). Weekends and evenings are ordinary appointment times here, not favours. A lot of families can only get everybody in the same room on a Sunday.
We ask for at least two full days’ notice. The person who comes out is someone qualified to assess care needs and write the plan, and that is not something we can conjure up the same afternoon.
Need someone sooner?
Please contact Luxuricare directly and we will discuss what may be possible. Call 01283 357801 and you will get a straight answer either way.
Registered with the Care Quality CommissionNot yet inspected — no rating has been published for this service.Regulated activity: Personal care · Location ID 1-27095662090View our CQC profile Questions about booking
Is the visit confirmed as soon as I book?
No, and we would rather be straight about that than have you waiting in for somebody who is not coming. Sending the form asks us for that time. We check it against the diary and come back to you to confirm it, or to suggest another time if it does not work. Please treat the visit as arranged only once you have heard from us.
Why do you need two days' notice?
Because the person who comes out has to be someone qualified to assess care needs and write the plan, and their week is already largely spoken for. Two days is what lets us send the right person rather than whoever happens to be free.
What if we need someone sooner than that?
Call us on 01283 357801 and we will tell you honestly what is possible. Sometimes we can move things around and sometimes we cannot, and you will get a straight answer either way rather than a booking we cannot keep.
Is it really free?
Yes. There is no charge for the visit, no charge for writing the care plan and no setup fee if you go ahead. If you decide not to, you owe us nothing.
How long does the visit take?
Usually around an hour. We will stay longer if there is more to talk about. We would rather spend the extra twenty minutes than write a plan based on half the picture.
Is this a medical assessment?
No. It is a conversation about what would help at home: washing and dressing, medication prompts, meals, company, the shape of the day. Luxuricare is registered for personal care, not nursing care. If someone needs clinical input we will say so and point you towards the right people.
Do we have to decide on the day?
No, and we would rather you did not feel you had to. Nothing is signed at an assessment. Take the plan away, talk it over, and come back when you are ready.
How do I change or cancel the appointment?
Every email we send you has your own link to change or cancel the visit. Tap it, pick a new time or cancel, and we are told straight away. No phone call needed, and there is no charge for changing or cancelling.